Terms & Conditions

Effective Date: 1 January 2026

Introduction

Welcome to arouva.com. These Terms & Conditions govern your access to and use of our website and the purchase of products from Arouva.

By using this website, you agree to be legally bound by these Terms. If you do not agree, please discontinue use of the website.

Business Information

Arouva operates as an Individual / Sole Proprietorship based in India. All transactions conducted through this website are subject to Indian laws and regulations.

Eligibility to Use the Website

By using this website, you confirm that:

  • You are at least 18 years old
  • You are legally capable of entering into a binding contract
  • You are using the website for lawful purposes only

Products & Usage Disclaimer

Arouva offers personal wellness and relaxation products, including personal massagers.

Important disclaimers:

  • Our products are not medical devices
  • They are not intended to diagnose, treat, cure, or prevent any medical condition
  • Individual results may vary
  • Always follow product instructions carefully
  • Consult a qualified professional if you have health-related concerns

Improper use of products is solely the responsibility of the user.

Orders & Payments

  • All prices are displayed in Indian Rupees (INR)
  • We accept UPI, credit/debit cards, net banking, wallets, and cash on delivery
  • Orders may be cancelled if payment authorization fails or incorrect information is provided
  • Arouva reserves the right to refuse or cancel any order at its discretion

Shipping & Delivery

  • We currently ship within India only
  • Estimated delivery time is 3–5 business days
  • Delivery timelines may vary due to external factors such as logistics delays or public holidays

Arouva is not responsible for delays caused by third-party courier services.

Cancellations, Returns & Refunds

  • Orders can be cancelled only before shipment
  • Due to hygiene and safety reasons, opened or used products are not eligible for return or refund
  • Replacement or refund requests must be raised within 10 days of delivery
  • Products must be unused, unopened, and in original packaging

Final approval of refunds or replacements is at Arouva’s discretion.

Intellectual Property Rights

All content on arouva.com, including:

  • Text
  • Images
  • Logos
  • Graphics
  • Brand assets

is the intellectual property of Arouva and may not be copied, reproduced, or used without written permission.

Limitation of Liability

To the fullest extent permitted by law, Arouva shall not be liable for:

  • Improper or unintended use of products
  • Allergic reactions or personal sensitivity
  • Indirect, incidental, or consequential damages
  • Losses arising from delays or service interruptions

Use of our products is at your own discretion and risk.

User Conduct

You agree not to:

  • Misuse the website
  • Attempt unauthorized access
  • Upload harmful or malicious content
  • Violate applicable laws

Violation may result in restricted access or legal action.

Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject exclusively to the jurisdiction of courts located in New Delhi, India.

Modifications to Terms

Arouva reserves the right to modify these Terms & Conditions at any time. Continued use of the website constitutes acceptance of the updated terms.

Contact Information

For any questions regarding these Terms & Conditions, please contact:

📧 arouva2023@gmail.com