Shipping Policy

Effective Date: 1 January 2026

Introduction

This Shipping Policy outlines how orders placed on arouva.com are processed, shipped, and delivered. At Arouva, we aim to provide a smooth, transparent, and reliable shipping experience for all our customers across India.

By placing an order on our website, you agree to the shipping terms described in this policy.

Shipping Coverage

Currently, Arouva ships only within India.
 We do not offer international shipping at this time.

All orders are delivered to the address provided by the customer at checkout. Customers are responsible for ensuring that the shipping details entered are accurate and complete.

Order Processing Time

  • Orders are typically processed within 1–2 business days after confirmation
  • Orders placed on Sundays or public holidays are processed on the next working day
  • Order processing includes verification, quality checks, and secure packaging

Once an order is processed and handed over to the courier partner, tracking details are shared via email or SMS (where applicable).

Estimated Delivery Time

  • Standard delivery timeline: 3–5 business days
  • Delivery timelines may vary depending on:
    • Customer location
    • Courier partner serviceability
    • Weather conditions
    • Public holidays or unforeseen delays

Delivery timelines are estimates and not guaranteed.

Shipping Charges

  • Shipping charges (if applicable) are clearly mentioned at checkout
  • Any additional charges such as Cash on Delivery (COD) fees will be displayed before order confirmation

Arouva reserves the right to revise shipping charges at any time without prior notice.

Cash on Delivery (COD)

  • Cash on Delivery is available for select locations
  • COD availability is subject to courier partner policies
  • Arouva reserves the right to disable COD for specific pin codes or high-risk orders

Packaging & Discretion

We understand the importance of customer privacy, especially for personal wellness products.

  • All orders are packed in plain, discreet packaging
  • No sensitive or product-specific details are visible on the outer package
  • Product information is securely enclosed inside the parcel

Your privacy is treated with the highest priority.

Delivery Attempts

  • Courier partners usually attempt delivery 2–3 times
  • If delivery fails due to:
  • Incorrect address
  • Customer unavailability
  • Refusal to accept delivery

the order may be returned to us.

Re-shipping or refund in such cases will be subject to deduction of shipping and handling charges.

Delayed or Lost Shipments

While we strive for timely delivery, delays may occur due to factors beyond our control.

  • In case of significant delays, customers are encouraged to contact us
  • If a shipment is confirmed lost by the courier partner, appropriate resolution will be provided as per our internal review

Arouva shall not be held liable for delays caused by third-party logistics providers.

Damaged Packages on Delivery

Customers are advised to:

  • Inspect the package upon delivery
  • Report any visible damage immediately

If a damaged product is received, please contact us within 48 hours of delivery with supporting images or videos for resolution.

Address Accuracy

Customers are solely responsible for providing correct shipping information.

Arouva is not responsible for:

  • Delays due to incorrect address details
  • Non-delivery caused by incomplete or inaccurate information

Any additional costs incurred due to address errors will be borne by the customer.

Changes to Shipping Policy

Arouva reserves the right to modify or update this Shipping Policy at any time. Changes will be effective immediately upon posting on the website.

Customers are encouraged to review this page periodically.

Contact Information

For shipping-related questions or concerns, please contact us at:

📧 arouva2023@gmail.com