At Arouva, customer satisfaction is important to us. However, due to the nature of personal wellness and hygiene products, we follow a strict and transparent return policy.

Order Cancellation

• Orders can be cancelled within 24 hours of placement or before shipment, whichever is earlier.
• Once the order has been shipped, cancellation requests will not be accepted.

Returns & Refunds

Due to hygiene and safety concerns:

❌ No returns or refunds are accepted on opened or used products.

Eligible Cases for Return or Replacement

A return or replacement may be considered only if:

• The product was delivered in a damaged condition
• The product received is defective
• The product delivered is incorrect

Return Window

• You must raise a return or replacement request within 10 days of delivery.
• Requests made after this period will not be accepted.

Conditions for Approval

• The product must be unused, unopened, and in original packaging
• All accessories, manuals, and packaging must be intact
• Proof of purchase (order ID/invoice) is mandatory

Refund Process

• Approved refunds will be processed to the original payment method
• Refunds may take 5–10 business days to reflect, depending on your bank or payment provider

How to Raise a Request

Please email us at arouva2023@gmail.com with:

• Order ID
• Reason for request
• Supporting images or videos (if applicable)